Chief Executive's report — Nice and easy

Over the past year we have been implementing our digital strategy aimed at delivering new and innovative ways to engage with members, including better use of our website and social media, richer and more relevant content, enhanced member communications and easier access to information for members, students and our other customers.

This has been complemented by our earlier significant upgrade of our information technology, including new customer relationship management (CRM) and learning management (LMS) systems. These new IT platforms, which represent a significant investment in the future by your Institute, have lifted the quality of our online offering, especially in the training area, streamlined our internal systems and processes and, crucially, made your dealings with us easier and more enjoyable.

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